FAQ

  • What is the return policy?

    Item can be returned within 14 days from the date that your item(s) are picked up or delivered. Item(s) must be in original state from when purchased. A refund will not be issued, exchange only.

  • Do you issue refunds?

    We currently do not issue refunds, only exchanges.

  • What are the shipping options?

    All orders are shipped via USPS. After order is shipped a tracking number will be email associated with your order.

  • What is the time frame for order processing?

    Orders take approximately 8 days to complete from start to finish. All orders are made to order, so processing takes up to 5 days. Shipping takes 2-3 days to be delivered.

  • What forms of payment are accepted?

    We currently accept Visa, MasterCard, ApplePay, and Afterpay.

  • How do we contact customer service?

    Please send all inquiries and request to our email: timraybrand@gmail.com. Please allow 24-48 hours for response.